Webex Meeting App Key Features & Functionalities. i found following. 200 / 300 / 500 / 1000 Participtants Room Capacity in a Cisco Webex Meetings Application. Error: 1000:7, Phone service registration failed. You're already registered to this device. You just need to sign in to the phone service separately from Webex app. Can't connect to a device. my question is which username and passwordk we will use to login ? To fix this you will have to remove this data. Webtouch IT Solutions, Cisco Webex Authorized Partner. do you have the Public signed CA uploaded in the expressway E and the root CA (used to sign the call manager / IM&P, expressway C) in both the expressway servers? Location of log files for Webex Application is: In the earlier mentioned log path, find the current_log.txt file and review to check: From the log file, the TelephonyDevices.cpp and TelephonyService.cpp service keywords are used to find the attempted call made by the client. Error: 1000:99, Sign into your account to use your phone services. Open the Microsoft Management Console (Start > MMC); choose the Trusted Root Certification Authorities store to import the certificate; Follow the wizard and provide the certificate file you have. I have try to login with internal network and we can able to login with jabber users. Check your phone service preferences. Can't connect to your phone service due to a configuration error. Checker in the app, Webex Calling and Calling hosted by a Service Provider Errors, Sign into your account to use your phone services. Solution. Can't connect to the Computer Telephony Integration server. Live demos are available between 6:30 a.m. and 5:30 p.m., Pacific time, Monday through Friday. 04:37 AM Open Preferences menu. Launch Webex, and sign in with your User ID and Password. So im using user and password from CH. Monthly price Per Host Per Month. Error:1000:701: ServiceDiscoveryFailure = 1001: Can't find your phone service. Contact your administrator. Billed Annually. Democratize discussions, empower everyone, and collect your audience's feedback to improve decision-making. To verify whether you need to reconnect, please open Webex (formerly Teams) on your computer and check at the bottom left-hand corner of the window. Contact your administrator. Jabba works with no certificate prompt. 1000 / 3000 / 5000 Participtants Room Capacity in a Webinar. Can't reach your phone service. You need expressway if you are registering your webex app or jabber from outside your company network. Error: 1000:6, Sign into your account to use your phone services. Try signing into your phone service again. Option 2. The first few days there were not many problems with the transition from UCx to Webex, I just lost my contacts, but that was all. - edited 02:20 PM. Error: 1000:1100, ServiceDiscoveryAuthorizationModeChanged = 1012, Your phone service has been disconnected due to a change in the authorization mode. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Introduction. For SSO environments, start a new session in the Phone Service settings. The username should be the jabber id defined in the call manager. Error: 1000:2, Sign into your account to use your phone services. Steps to reproduce the problem are described here: Step 1. After the call is attempted, you must see the error thrown for the call failure as shown: This issue occurs whenCallControl under Proximity settings is not enabled. & Pricing. You must add a remote destination number to proceed. Includes Cloud Recording, Cisco Webex Technical Support. Error: 1000:1003, ServiceDiscoveryNoCucmConfiguration = 1004, Can't find your phone service. When you attempt to make an outbound call or join a Webex meeting from Webex app, while it is paired to an on-premise device, Webex throws the error "This device does not allow you to start calls or join meetings using your Webex app. Try signing into your phone service again. I followed the steps to set them up as FQDN:https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211393-Change-CUCM-Server-Definition-from-IP-Ad.html. The Users can join meetings in a number of ways, that is, via Cisco Webex App, Webex desktop App, mobile, and web apps. Learn more about how Cisco is using Inclusive Language. 10:55 AM I have another question for this deployment we have same user that is configured CUCM and ControlHub. Error: 1000:500, Can't load SSO browser page. Make your webex meeting engaging by giving instant feedback to presenters with innovative features that amplify voices. That remote destination number is already in use. Free Demo. Free Trial Available. Click to sign into phone service in, Your desk phone service is not enabled in your environment. Anyone can join a webex meeting as a participant, they dont need a host license to attend a Webex meeting. This is your home to ask questions, share knowledge, and attend live webinars. The CTI server isn't configured. Secondly, visit this handy page: Webex Meetings Web App Known Issues and Limitations. CUCM if the Device is Registered to CUCM, Cisco Webex Guide for On-Prem Registered Devices, Technical Support & Documentation - Cisco Systems. - edited How do you get this working? Check your phone service preferences. 11-24-2021 It is required for Calling using CM deployment. The Webex app doesnt prompt to accept the untrusted certification (Jabber prompt to trust the certificate to the users if you have any untrusted cert). Get a Quote Today. Customers Also Viewed These Support Documents. Cisco Webex Meetings is the best video conferencing application globally. To make it convenient, you have the option to download a Webex App in desktop application that can be used to join meetings without any need to visit the website every time. Error: 1000:607, Your session has expired. Cisco Webex 4K Desk Camera - Experience 4K video with the AI-poweredWebex Desk Camera designed to keep you in focus. Webex App is one of the best video conferencing tools that allows up to 1000 participants in a single virtual meeting room. "services discovered due to an untrusted certificate from the server error 1000:1008". Check your network settings. Webex App software provides many advanced solutions for video conferencing, cloud calling, and screen sharing. Error: 1000:611: CommonIdentityProvisioningUser = 701: Phone service registration failed. google may provide you better step to install a self signed certificates on your PC. Submit a ticket to Webex Support on the issue. Error: 1000:1001, ServiceDiscoveryAuthenticationFailure = 1002, Incorrect username or password. You're not authorized to use this device. If you use phone services in Webex App, you may see an error message in the app that lets you know if there's an issue and the steps you can take to fix it. Client certificate error. The first few days there were not many problems with the transition fr. This usually indicates that there is a problem downloading a Device Config for the user. For a general connection issue, will check network status to provide action as either Reconnect or, This is not an exhaustive list of error codes. Enterprise already provisioned from this Cluster, Failed validating email as the region of the customer org and partner org mismatch. Webex App is an all-in-one app to call, message, and virtually meet with other people to get work done easily without leaving your home or office. Great Price Garanteed. Cisco Webex App - Meetings, Events, Webinar Software Offered by When the meeting becomes available to join, click the Now button to launch the join screen as shown in the image: Step 3. Incorrect username or password. I have found a bit of info about error 1000:1 on the support articles, and they mention what the problem is, but not how I can solve it. Error: 1000:606, Sign into your account to use your phone services. The Webex app successfully pairs to the device as shown in the image: Step 2. It's required for Mobile Remote Access (MRA), as well. With both values entered, Webex uses UDS first for the premises and Voice Services for MRA. You must connect to softphone Answer. 100227: Live product demo is offline. Free Demo Available. Try restarting, ServiceDiscoveryHomeClusterChanged = 1013, Your phone service has been disconnected because your home Unified CM cluster has changed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turns out the issue was that the CUCM PUB/SUB were setup with IP addresses. Thanks for your quick response. 08-10-2021 Try again later. Error: 1000:1004, Can't find your SRV record. If you lose your connection, you may need to sign into your phone services again. The table lists only existing error codes for which the, Small business account management (paid user), See the Health This document describes an issue where Webex is not able to place calls when it is paired to an on-premise registered device via proximity. Error: 1000:1006, ServiceDiscoveryNoNetworkConnectivity = 1007, You're not connected to the internet. Includes 1 Host - 200 / 500 / 1000 People Room Capacity. I mean does expressway join call when the login local network ? Screen sharing, Virtual backgrounds, Breakout rooms, Chat, notes, raise hand and polling, Interactive whiteboarding, Partner Support + Cisco Webex Technical Support, HD Video & Audio Cisco Webex Meetings & Webinars, VOIP + Phone Call-In, Covers 56 Global Countries, VOIP + Phone Call-in + Global Call Back - 70 Countries, Screen Sharing, Application & Presentation Sharing, Chat, Notes, Break out rooms, File Transfer, Host & Cohost, Mute All, Un Mute All, Audio & Video Controls. The GUI of the Device. 04:21 PM. webex meeting is the highly secured application by Cisco Systems Inc. Answer. Error: 1000:601, Failed to start a new SSO session. Verify the device is selected and click Join Meetingas shown in the image: Step 4. Try using your Jabber credentials. Try again. Full Description (including symptoms, conditions and workarounds) Status; Severity; Known Fixed Releases; Related Community Discussions; Number of Related Support Cases Your administrator hasn't set up your phone service yet. Practice before presenting. Method 2: Clear the cache and data of the Webex Meet app. Works on all Cross Platforms. You should enable CallControl under the Proximity settings of the device. From the doc:Enter a Voice Services Domain if you have SRV records but the login email domain is not used for service discovery. 02:19 PM Connect up to 1000 Participants. Error: 1000:608: CredentialsRequired = 611: Sign into your account to use your phone services. mode in. Check your network connection and phone service preferences. The following table displays sign-in error codes that may display in the Webex App app. Hi , im having some issues and problems as you are here , so im doing a POC to move from Jabber to Webex app , and i will try to configure minimum to get it work , so i already configured UB manager profile in COntrol HUb , but i dont have directory or calendar connector. Cloud Recording, Live Stream to Youtube & Technical Support. Error: 1000:605, Your session has expired. If there is a warning icon with the message "Phone service disconnected. This will confirm WebEx status and that service is operational and there are no issues. Contact your administrator. Live polling and Q&A by Slido. Try signing into your phone service again. Welcome to the Webex Community. I work at a law firm's support office. A host license gets you access to paid features. Webtouch IT Solutions is the Official Cisco Webex App Authorized Partner. Try again. Error: 1000:1002, ServiceDiscoveryCannotConnectToCucmServer = 1003, Can't communicate with Unified CM server. Sometimes the problem can be caused by corrupted cached data in the app. So first, you pick your planthen get a host license for each person who needs to use your paid Webex App plan. Welcome to the Webex Community. Answer. Call now It's worth mentioning the phone services do work in the mobile app in my phone. Click for details," then you need to reconnect. Try placing the call directly from the device.". Webtouch IT Solutions, Official Cisco Webex App Authorized Partner. m trying to register webex app on CUCM as a mobile device using with CSF and TCT device I can able to login but phone services are not connected so I'm getting following error. Firts of all we are testing local network instead of MRA. The local IP and Unified CM IP mode don't match. you should install the self signed call manager tomcat certificates on your PC that you are launching the Webex app. Compatible Platforms for Cisco Webex App - Cisco WebexMeeting Center with VOIP and PSTN. Can't connect to your phone service. For More details or demo set up - Call now - +91 7729921013. 1000:1010, Phone service failed due to MRA policy setting. Cisco Webex Meetings & Events Free Trial for 30 Days, Cisco Webex App - Webex Meetings, Events, Webinar - Free Trial Available Bias-Free Language. Select the sub-menu, Audio. +91 . Error:1000:701: ServiceDiscoveryFailure = 1001: Can't find your phone service. Can't find your server. Thanks Im following this guide, for the uc profile should Type here CUCM publisher and subsriber ip on the control hub ? When you click the error, you'll see a more detailed message, typically including a suggested fix. Answer. Check your phone service preferences. Cisco Webex App - Webex Meeting Center: It is available for 24,800 on a yearly basis. Contact your administrator. Contact your administrator. This can be achieved with one of these options: Log in to the endpoints GUI andNavigate to Setup > Configuration > Proximityand enable CallControl as shown in the image: From Cisco Unified Communications Manager (CUCM) Administration, Navigate to Device > Phone > Select Affected Deviceand scroll down to theProximitysettings and enable Call Control as shown in the image: 2022 Cisco and/or its affiliates. Thanks a lot in advance. Can't reach your phone service. While UC Profile configuration As I understand here. The documentation set for this product strives to use bias-free language. With cisco webex meetings a strong security solution, keep your data and content safe and secure from unauthorized access. 100228: You must have a host account on the Webex site to join a . We have phone software in our computers and we used to work on TPX UCx, and one day it prompted to update and it changed to Webex. View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, Problem: Webex Unable to Place Calls when it is Paired to an On-Premise Registered Device, Option 2. On the BroadCloud or BroadWorks server, check under Group > Resources > Identity/Device Profiles > Profile > File and confirm that there is a valid config-wbx.xml config file applied to the client. Error:1000:701, Can't find your phone service. Error: 1000:603, Sign into your account to use your phone services. Option 3: The CLI of the Device. Add a different number. perhaps the local Client-Application is broken. I have been working from home for the past year. Must this user and pasword must match with Cisco CUCM to get telephony services working? The message that is displayed in my IE from the WebEx application when I close IE is the following "Just a moment, we are setting up your meeting." When I use Firefox within the same laptop, I can join the Webex meeting without problems. Generally, troubleshooting is a process of elimination, so the first place to start when experiencing a connection problem is to visit the Cisco service status page. Verify the correct device is selected on each list, (Ringer/Alerts, Speaker, Microphone). 24X7 Cisco Technical Support. I will install tomcat self signed certificate on the pc and let you know. It is the leading solution that allows users to host or participate in online meetings, screen sharing, and video conferencing. You can also enter a UDS server if the Webex account user ID does not match the Unified CM user ID or ILS is not enabled in a multiple Unified CM cluster deployment. Accommodate larger audiences than ever before and reach more corners of the world. Error: 1000:400, Failed to start a new SSO session. Select another device to make calls. For the password question When I use CUCM password its not accepting and It says incorrecr username and password if i user controlhub user password i can able to login but phone services is not connecing with this error. Try signing into your phone service again. 11-24-2021 : {broadworksUUID} , ConfigSetUUID : {configSetUUID}, Failed validating email as emailId already in use in a different Org, Failed validating email as configSet is not matching with configSet in customerConfig, Failed validating email as user is already entitled for another conflicting service, conflicting entitlements, Failed validating email as email is already associated with another UserId, Failed validating email as user customer config mapping is incorrect, Failed validating email as userId is already in use on this cluster, Failed adding user through self-activation as user is already part of a different org, Failed adding user through self-activation as multiple pending users exists with same userId under same cluster, Failed adding user through self-activation as userId is already in use on this cluster, Failed adding user through self-activation as email address was already provisioned with a different userId, Failed adding user through self-activation as provisioningID doesn't match expected provisioningID of subscriber's enterprise, Failed adding user through self-activation as spEnterpriseId specified in this request conflicts with a Service Provider or Includes - 1 Host License - 1000 Particip[tants Room Capacity,HD VIdeo & Audio, Chat, Poll, Breakout Rooms Etc. Please do read the following deployment guide and it is very well explained step by step process. Best Regards. On clicking the phone services banner, error code 1000:1 is displayed. I will type CUCM sip domain for voice services domain for the uds server address should be CUCM private address Is it correct ? Check your phone service preferences. Pricing of Cisco Webex App - Webex Meeting Center with VOIP and PSTN. Error: 1000:1007, ServiceDiscoveryUntrustedCertificate = 1008, No service discovered due to an untrusted certificate from server. Check your phone service preferences. Error: 1000:3, Sign into your account to use your phone services. If that doesn't work, I have noticed some issues in the past if the program has been updated a number of times the user looses the ability to make certain changes. CUCM tomcat certificate are using Self signed certificate. Can We use this deployment without SSO or does SSO mendotary ? Note that all support for UCaaS config_wxt.xaml files is now removed. Error: 1000:4, Sign into your account to use your phone services. Try signing into your phone service again. CUCM if the Device is Registered to CUCM. Your phone service account is already in use by Jabber or another device. If you have dns srv records for your jabber service domain, you can enter your service domain here or you can enter the UDS server details (call manager publisher and subscriber server). No you don't need expressway to register webex app with in your local network. Confirm that the correct Identity/Profile Type is applied to users under User > Call Control > Shared Call Appearance: For Desktop apps, it should be Business Communicator PC, For Mobile apps, it should be Connect Mobile. When I go to settings, it mentions "Error 1000:1" and that "the servers are currently unavailable". Unable to send your message. +91 7729921013 / 7207218938. CUCM or Controlhub ? Hello! not exactly, you should be having the UC services and profile in call manager, also you should define your call manager cluster in your control. Use Webex Webinars (formerly Webex Events (new)) to engage your audience through powerful, interactive online webinars. Click to sign into phone service in Webex Teams. Cisco Webex Meeting Center with VOIP and PSTN is consistent with the following platforms: Answer. With cisco webex meetings, enjoy free video and audio conferencing, reliable online meetings, and an easy cloud calling facility. 08-11-2021 Webex Enterprise Meeting Center with VOIP & PSTN:Price on Request. Find out what calling service you have if you are not sure which option to expand. So im using user and password from CH. you can try repairing the database which is found under Health Checker. Error: 1000:611: CommonIdentityProvisioningUser = 701: Phone service registration failed. Interact with participants at scale and ensure that everyone's engaged webex meeting. Try signing into your phone service again. Your phone service connection has been disallowed by the MRA policy. What is the difference between a host license and participtants License? Error:1000:8, Sign into your account to use your phone services. The Webex site may be experiencing technical issues or the Cisco Webex live online demo is not ready. Must this user and pasword must match with Cisco CUCM to get telephony services working? I also have the same problem with setting this up. Error: 1000:608: CredentialsRequired = 611: Sign into your account to use your phone services. For non-SSO environments, open Phone Service settings and sign in again. Error: 1000:1005, ServiceDiscoveryCannotConnectToEdge = 1006, Cannot communicate with the server. Error: 1000:600, Sign into your account to use your phone services. Please fix errors then try again. If you are accessing from internet via the expressway, then your MRA should be configured correctly. Minimum 5 Host LIcenses, Billed Annually. The documentation set for this product strives to use bias-free language. 08-10-2021 Error: 1000:1008, ServiceDiscoveryPrimaryAuthChanged = 1009, Your administrator has changed your setup. Check your phone service preferences . Does anyone have any advice on how to solve my problem? Webex App uses VoIP so users can call into a meeting using a computer. No credit card Required.Try & Buy Promotional Offer. we also configured mail id on the local enduser page. a)Open task manager, goto end or detail tab . For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Contact your administrator. Contact your administrator. Services discovered due to an untrusted certificate from the server, Customers Also Viewed These Support Documents, https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211393-Change-CUCM-Server-Definition-from-IP-Ad.html. I have imported the self signed certificates into my Windows 10 Client in both Enterprise Trust and Trusted Root Certification Authorities. a) Press the 'Windows + R' key on the keyboard to open the Run Command dialog box and type MSIEXEC /UNREGISTER, and then click OK. b) Click Start, click Run, type MSIEXEC /REGSERVER, Step 2 :- Open Explorer with administrator Privilege. This lets you talk over the internet without using a phone. Get a Quote Today. Problem: Webex Unable to Place Calls when it is Paired to an On-Premise Registered Device. Error: 1000:604, Failed to start a new session. I log in and the app works fine, but at the bottom it says that my phone services aren't connected. Purchase Cisco Webex Webinar at best Pricing with us. Voice over Internet Protocol (VoIP) transmits sound as data over the internet. What is VOIP and What are its advantages? After you click on Join meeting you are presented with an error as shown in the image: If you need these error collect logs from the Webex app for analysis. Option 1. Error: 1000:602, Cannot start a new session due to a certificate problem. Generally indicates that the Device Configuration was downloaded successfully, but a setting may be missing or incorrect. But then I stopped having access to what the app refers to as "phone services", and I cannot make calls anymore. Cisco Webex App - Webex Meeting Center with VOIP and PSTN is available as per the following plans and pricing: Users can send in a callback request to our product expert team. Check your phone service preferences. Customized Plans Service certificate rejected. 04:38 AM. Can't connect to your phone service. Step 1 :- Unregister and re-register the Windows Installer. Usually, clicking this warning would give you a prompt to reconnect, but . Call now +91 7729921013. webexprice. i hope you have done the UC Manager Profile configuration in the control hub. All rights reserved. Webtouch IT Solutions, Cisco Webex Authorized Partner . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hand gestures recognition, Voice commands and keywords, Cancel background noise, Supports H:323 & SIP Video Devices Connectivity, Unlimited webinar sessions for up to 24 hours each, Brand your Cisco Webex Webinars with a customized backsplash and control over speaker virtual backgrounds, Ability to export registrant and attendee lists, Integrate with CRM and marketing automation tools, Monetize your webinar through paid registration, Ability to live stream your webinar to third-party platforms, Customizable registration and ticketing options, Attendee networking through a chat-enabled event lobby, Post session recordings to Event Lobby and allow attendees to view after the event is completed, Event analytics, including registration, attendance, event engagement and ticket sales, Cisco Webex Technical Support - 24X7X365 Days, Manage Campaigns and Events from Start to Finish. please let us know if you are stuck anywhere. With a paid plan, you can also call into a meeting with your phone. for 30 Days. Immediate Activation. Post-meeting transcript. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. 08-11-2021 Connect webex meeting in real-time or any other time with advanced features for group messaging,file-sharing, whiteboarding, and more. Telephony device registration in progress, Your phone service account is already in use by Jabber or another device. The most common example that has been observed is that Session Border Controller (SBC) TAGS are set incorrectly or are missing First of all Im trying local network as you said that we are getting this error how can I trust cucm and webex team certificate what should I do and where ? Cisco Webex for Schools, Colleges, Universities and Training Institutes on Special Package. May i ask, do your Jabber works internally? If you have dns srv records for your jabber service domain, you can enter your service domain here or you can enter the UDS server details (call manager publisher and subscriber server) From the doc: Enter a Voice Services Domain if you have SRV records but the login email domain is not used for service discovery. Retrieving phone service configuration file timed out. Failed validating credentials as user unauthorized, Failed validating credentials as session not found, Failed validating credentials as user is locked out, Failed validating credentials as add user failed for self-activation, Failed to send email as user in unauthenticated, Failed validating email due to pre-check failure or pending user incorrect state for PartnerOrgUUID : {partnerOrgUUID} , BroadoworksUUID Invalid token. I work at a law firm's support office. This is your home to ask questions, share knowledge, and attend live webinars. Error: 1000:101, Can't load SSO browser page. - edited They will offer all relevant support regarding activation key and pricing. altogether. if you are not using MRA, then your Call manager should beconfigured with certificates that Webex Teams can validate,preferably a CA root that signed the tomcat certificate (which is known to the operating system that Webex Teams is on, Windows or MacOS by default), or a self-signed trusted certificate (this must be deployed in your personal computer in advance. Microsoft Windows 7, Windows 8.1, and Windows 10 & Windows11. i have also the error "no services discovered due to untrusted server certificate : error 1000:1008" , and my CUCM tomcat certificates are selfsigned. Try again. Perhaps you may want to check/note/memorize your Client settings first (notification-settings, A/V-settings etc.. ) since they are not stored in the cloud (AFAIK). I have checked my network's settings and my computer's firewall, and nothing seems to be blocking the Webex app. The steps to do . Buying more than one host license allows your organization to host multiple webex meeting at the same time. Since the Web-Interface does work, we may consider your Webex-Account as "OK". In this case, the client defaults to trying to register to the BroadCloud instead of to the BroadWorks server. Webtouch IT Solutions,Cisco Webex Authorized Partner,Flat No 201, Plot No 399, 399A & 400,Vindhya Nest Apt, Lake View Colony,Pragathinagar, Hyderabad - 500090Telangana State, India. Copyright 2022 Webtouch IT Solutins - Cisco Webex Authorized Partner. Email: [email protected]. Try restarting. I have another question for the login problem, when we login local network do we need Expressway ? Check your phone service preferences . Try signing into your phone service again. Cisco Webex Meetings Subscription includes - Webex App for Desktop, HD Video Conference Meetings, Screen Sharing, Presentation Sharing, Chat, Poll, Notes, Break out Rooms, White Board, Virtual Background, Mute all, Unmute All, Host, Cohost Controls, Recording in Cloud & Local Computer, Cisco Webex Technical Support - 24X7X365 Days. If you are connecting with in the enterprise network, the Webex app look for UDS either by srv record or the UDS server mentioned in your UC Manager profile in the control hub. Error: 1000:611, Phone service registration failed. Webex Meeting App Free Trial includes Cisco Webex Meetings Application with 1000 Participtants Room Capacity. For the CUCM configuration we already have these uc services and profile that we are using jabber now. I have been working from home for the past year. Error: 1000:608, Sign into your account to use your phone services. The following table displays phone services connection error codes that may display in the Webex App app. Incorrect username or password. The certificate trust list isn't synchronized with the TFTP server. Contact your administrator. Hi , im having some issues and problems as you are here , so im doing a POC to move from Jabber to Webex app , and i will try to configure minimum to get it work , so i already configured UB manager profile in COntrol HUb , but i dont have directory or calendar connector. No TFTP server configured. One host license allows for one hosted meeting, two licenses allow for two hosted meetings, etc. Error: 1000:1009, Your account configuration is invalid. You can't use your phone service when it's been enabled for Hybrid Call Service. Error:1000:100, Your connection to the server has been rejected due to an invalid certificate. You may test the Speaker and Microphone by using the device selected and monitor the levels with the current settings, adjust the volume as necessary. We have phone software in our computers and we used to work on TPX UCx, and one day it prompted to update and it changed to Webex. 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