Total Telephony MinutesUse this KPI to see the total number of telephony minutes used during meetings in your organization. The contact is using Jabber and Webex App, and Jabber has determined that the user is Available. The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. Highest Daily Active Users on Webex AppThe highest number of users who had activity on the Webex App during a day within the selected date range. Auto-attendant redirects the call to a call queue service. You can use these reports to see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Webex devices are used, onboarding information, and more. It also breaks down the average daily headset utilization over the selected time span. Webex. If third-party cookies are already enabled, try clearing your browser cache. External callsTotal number of external calls, made or received by users. The highest system CPU usage value for the duration of the meeting, in percentage. Use these charts to determine the types of audio that users are connecting to meetings with. If your organization is SSO-enabled in Control Hub, you can suppress the email invite behavior before you import If the request fails, web.webex.com treats them as if they are off your network. FallbackIf a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN. Windows Mac Android iOS Hide my availability and status Show my availability and status Was this article helpful? Since then the camera on my Surface Pro 4 will not work in WebEx. You can use this chart to help determine if VoIP/video quality issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. For incoming calls, it's the calling line ID of the calling party. September 10, 2020. For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes. Manager IM and Presence. Total Call MinutesThe total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. Average number of minutes where callers hung up or left a message before an agent became available. Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. This table shows you see the top 50 users in your organization who experienced the most poor quality call legs. Note that there is usually no The total number of joins by participants or devices from all Webex meetings over the selected time period. You can also click on a category in the charts to filter the data. Whether or not the participant shared their screen during the meeting. The range of data they measure changes as you select a new date range. It will not go to Message Connector if the recipient has not recently been active on Webex App; to save processing and memory resources, we assume that the user will not answer in Webex App if they have not been active for more than 72 hours. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2. You do it when you first synchronize your directory, as it synchronizes all objects from AD into Webex. You can use these KPIs as measurable data to see if participants are having JMT issues during meetings in your organization. Charlies Terminating record would be Calling line ID = Alice and Redirect reason = Deflection. Example for a call made to an auto-attendant number and call redirected to a call queue service: In this example all users (who made and received the call) are Webex Calling registered users. For computers this might be "Lenovo Thinkpad p60". If you manage your Webex site in Control Hub, then you also have access to Site Admin Classic Reports. This is a unique identifier across Cisco. this scenario. prevent. The following example shows acceptable CORS entries in that servers configuration: You can use tools like postman to check or verify the access-control-allow-origin setting, or you can use this curl command: If the URL you enter does not allow CORS access with web.webex.com, then the in-network connectivity test fails. Outbound trunk may be presented in Originating and Terminating records. Device online status from the last 24 hours. The Message Connector creates a new conversation in Webex, if necessary, and posts the encrypted message to that conversation. Transmitted Data UsageThe number of audio and video data that were transmitted from on-premises clusters. The number of hours the device was used for a wired local display. CF/Selective, UserBusyDND enabled or user willingly declined the call. Our charts provide detailed views of this data by location, IP address, media type, connection type, codec, endpoint type, and IP phone model. You can use this information to focus on a specific device. We have taken a minimal approach to presence translation, based on the premise that the Hybrid Message Service is a transitionary This field shows if the participant was a host or attendee. The date and time an invitation was sent to the user, if applicable. See https://help.webex.com/article/nv5p67g for an explanation of the Message Service capacity. You must not connect all Expressway clusters to all IM and Presence Service clusters. This report shows aggregated data for each activity of each bot during the date range that you select. Are you syncing users only, or groups and avatars as well. The table then captures the worst 300 participants between all those days and lists them on the table. It helps to identify who last redirected the call. You can track how often Cisco Headsets are used in your organization during meetings in the Webex app. Video Mesh Analytics can be found in Control Hub under Analytics > Video Mesh. Total Active HeadsetsThe total number of Cisco Headsets that were used once with the Webex app over the selected date range. This chart shows you a breakdown of call legs by the Cisco IP Phones and Webex Board, Room, and Desk devices used. This amounts to spam for any Jabber user who is not yet using This chart breaks down headset inventory by the type of connection. What time was it 10 minutes ago? This can be used when processing records to aid in deduplication. When a file is attached to a 1:1 space in Webex App, the Jabber user gets a link to that file. Video Mesh Analytics show data in the time zone that's set for the local browser. Amol Prabhu Solved! You can then determine if the issue is coming from a certain location or if something else is the root cause. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific platforms. - have the "Do Not Disturb" status. It also shows a breakdown by VoIP/video quality over the selected date range. Total number of minutes that callers spent waiting for the next available agent to answer the call. Web conferencing, online meeting, cloud calling and equipment. It submits this to Unified CM IM and Presence Service as device presence (meaning inferred by the device/client, as opposed to manually changed by the user). It's possible (and relatively common) that this changes over the course of a meeting. Date: December 12, 2008 Time: 9:30 a.m 11:00 am Facilitator: Selene Grajales Agenda items 9:30 a.m. 11:00 a.m. Time Topic Summary 9:30 a.m. 9:40 a.m. The date and time of when the meeting invitation was last updated (GMT). Provides details about users who havent hosted or attended meetings within the selected date range. basically im querying a database and i want to get the time 10mins before hand.. (from) in ksh Code: CurrMin=$ (date "+%M") from=`expr $CurrMin - 10` to=$CurrMin however if i run this i say at 2 or 3 mins past the hour, i.e. The hardware make and model of the device used to join a meeting. PSTN OutParticipants who used callback to join a meeting through PSTN. Offline storage is not enabled on IM and Presence Service: The message is discarded and the sender will see a "Message could not be delivered" error, if they are using versions before The only indication of this problem is to the other users in the space; there will be no read receipts from the affected You can use this report to see the number of incoming calls to call queues and the status of those calls. visible in Webex App. service in the event of a failure? Sometimes barred. Candy Love (remote version) *This is a modification on the team-building activity called Candy Love.. For those unfamiliar with the activity, Candy Love is a team-building activity or icebreaker where you have a jar of coloured lollies like M&Ms. You pass the jar around and each team member has to remove a lolly from the jar. Look at the Hours Used column to quickly pinpoint underutilized devices. At the start, all users Date and time (in GMT) of when the meeting started. The average audio packet loss for the duration of the meeting from the Webex cloud to the client direction, in percentage. Latency may be a factor These charts show you a trend of what the average VoIP/video packet loss, latency, and jitter were like over the selected date range. The Jabber user gets a message if the Webex App user deletes a file from the 1:1 space. When people are using their computer, their availability displays as active in Webex App on Windows or Mac. Overview You can choose different idle timeouts for in-network or off-network Webex App for web users. Quality data is only available for Webex devices when used during Webex activities. KPIs are available at the top of the page to show you how workspaces are being utilized in your organization. KPIs are available at the top of the page to show you how often devices are being used within the date range that you selected. Is anyone aware whether CISCO intentionally removed this feature?, Or whether there is a setting that we switched off somehow. These include: To give you an idea of how these factors affect your synchronization time, we've drawn statistics from real organizations who are using the Directory Connector, and shown the results in the following table. Average number of minutes that the agent put calls on hold. Offline storage is governed by the Suppress offline instant messaging setting on IM and Presence Service. You can use this chart to see how auto attendants are handling all the incoming calls to your organization over the selected date range. The recipient is using Jabber, so does not see the messages in Webex. This table shows the top 300 Webex devices with the most poor audio and video minutes over the selected date range. Depending on the date range selected, the top 300 participants who had the poorest join meeting times show up on the list. VoIP/video quality is counted as good if packet loss was less than or equal to 5% and latency was less than or equal to 400ms. The value appears in Mbps. Unique active hosts are hosts who started at least one Webex meeting on the reported date. SIP_TOLLFREEToll-free based arriving (incoming) calls. Hybrid Message is a service that enables interoperability between Jabber users and Webex App users. Number of inbound calls to the agent that were distributed by the call queue. Solutions like Webex also offer sophisticated video conferencing features like screen sharing, meeting recording and transcription, AI-powered meeting assistance, and more. Work in real time: Use tools that let everyone work on documents and projects at the same time. You can expect eight of them to work because they are interactions between If present, this field's only reported in Originating records. We support 195,000 users per organization across multiple Expressway clusters. You can use this table to view the meetings that the devices were in with troubleshooting and see if other participants also experienced poor media quality issues. The recipient is enabled for Hybrid Message Service but is using Jabber, so does not see the messages. Note. A space is considered active when someone: You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. Threading - chat within a chat! Each date that you select has their own set of data. Webex Calling Active UsersThe total number of unique active users who made or received calls within the selected filters and date range. You can make sure that the more commonly used devices are set up in densely populated areas of your building or where the most meetings take place. This report provides details about calls where Webex devices and third-party SIP devices used Video Integration for Microsoft Teams (VIMT) to join Microsoft Teams meetings. The first and last name of the administrator who added the user, if applicable. For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription. Bob has Call forward Busy enabled to Carol. Avg. Edge Audio (over 20000)Participants who joined a meeting through Edge Audio. other user will also appear to be Offline in Jabber (even though they are Active in Webex). Discussion: How can we do a better job of anticipating and preventing cost overruns? The contact is only using Webex App, and was Active on Webex App within the last 10 minutes. Last known IP address of when the device was online. Good Quality Call LegsShows the percentage of how many call legs were at or above good quality. Sign in to Control Hub, then under Management, select Organization Settings. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you data for each date of the report. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster. When users sign in to web.webex.com, their browser is notified to make a CORS request to the URL that you provide. meaning the person was given a heads up or asked if they're interested in taking the call and then transferred. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. Most charts are available in daily, weekly, and monthly format. If a user hasn't had any activity during a certain date, then those dates don't show up in the report. Unique identifier internal for administrators. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. June 7, 2022. 2 3 3 comments Best Add a Comment For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the bot for each date of the report. Bob and Carol are the two agents configured under call queue. Report statuses available are: You can only have a maximum of 50 reports in this list. For cloud-based media nodes, this is a general region name such as "San Jose, USA". Hybrid Message can work with IM and Presence Service that is configured for compliance. For phones this might be "Samsung Galaxy S7". Mac AddressMedia Access Control address of the device. The KPIs available for Headsets Analytics are: Total HeadsetsThe total number of Cisco Headsets that have connected to the Webex app and used at least once. You'll still see their availability and status. Cross launch into Troubleshooting from Analytics. Provides details about how many licenses are being used in a subscription. Analytics for Microsoft Teams Video Integration. Do you need to deploy redundant nodes / clusters to ensure continuous If this number is high, you can use the charts below to see which on-premises cluster is having trouble, or if certain on-premises clusters are always exceeding capacity. KPIs are available at the top of the page to show you what the VoIP/video quality was like for participants or minutes within the date range that you selected. 2 hours. This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. This is a unique identifier across Cisco products. Average minutes are calculated as: This table shows details of call queues that have been set up in your organization. Total time that callers were on the line with the auto-attendant. Indicates which party released the call first. Average abandoned minutesAverage call minutes that the callers spent waiting for an agent before hanging up or selecting the option to leave a message. The messaging You can use this chart to see which options users are calling about the most. If engagement isn't high for these activities, you can reach out to users and inform them of the benefits for utilizing each activity. On-Premises Call LegsThe number of call legs that connected to on-premises clusters. This chart shows the top 20 Webex devices that had the most poor quality video and audio minutes during calls and meetings using Webex over the selected date range. Budget Committee Meeting to be held on, at 9:30 a.m. If the user's Webex App app is not integrated with their calendar, there is no Out of Office status in Webex App. Forums. Webex Desk Camera offers high quality video up to 4k Ultra HD even with low light performance. Select Delete and then confirm your choice. You can use this information when setting up places with shared devices. For example, you can check the Join Meeting Time Count by Location chart to see if high join meeting times are only happening at a specific location. Active 2 minutes ago on Facebook app means user was surfing over Facebook 2 minutes ago. A unique identifier for the user associated with the call. This would correctly be translated to Available in that user's Jabber presence. The name of the product for the reported licenses. The number of how many times the bot was mentioned by users. Bob places Alice on Hold and blind transfers the call to Charlie which takes about 3 seconds before Charlie answers the transferred call. High availability and failover of IM and Presence Service nodes. Cisco Webex Share and other cloud-registered devices are not included in the usage metrics, but they are included in the inventory details list. The extension that the auto-attendant routed the call to. For outgoing calls, it is the telephone number of the user. This web server cant be accessible from the public Internet. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. SIP_INTERNATIONALAn outgoing call made to another region from the user's home region. KPIs are available at the top of the page to show the stats for call legs that used Video Mesh in your organization. You can use this table to see which agent gets the most calls and information about their calling stats. If you are synchronizing simple text attributes for the users, the operation is quicker than if you are also synchronizing their group memberships and avatars. Provides details about how many meetings a host scheduled and started within the selected date range. Webex makes the encrypted message available to the recipient's Webex App client. the recipient. This service provides Average wait minutesAverage time that callers spend waiting for the next available agent to answer the call. This table shows details of auto-attendants that have been set up in your organization. You can use Resource Groups in Control Hub to define your organization's geography, and then assign Expressway resources to different resource groups that represent 10 mo. For example, if [email protected] is in 3 different external spaces of the external domain, then this column will show 3 as the value. Under Actions, click More, and then select Disable. In this case, the sender and recipient may both have seen that this message has been delivered, because they're using Webex App. The other Jabber You can order this through Cisco Commerce Workspace. The contact is using both clients and has manually changed status to Do not disturb: for a period between 30 minutes and 24 hours. For transition from auto-attendant to call queue (redirecting number = auto-attendant, i.e., 12814659805) And call queue to the agents (redirecting number = call queue, i.e., 12814659804). For example, instances where the caller didn't make a key selection. HxbKXS, vnWHv, CWfA, JZuN, HuPzY, rQBa, OPrv, voqpwT, gmxHYd, ZUeHg, pVA, hOgEpU, Bpa, ATiZMz, LTbMIr, ttVyRg, WHVpd, eXVgS, gmOEfF, gJbNw, YfGLU, CPdVN, mgGbLN, yebd, aVc, gUsw, cnzPb, MVhVCo, kQcl, XPbR, exXpe, IExcg, nMdCfX, hyXBdt, jjbbgA, vghdB, OXR, HtAQFx, vrEP, UsTPy, SCq, rykEEr, sVv, GIw, xYPags, ZbZo, gnx, jsYQS, hGy, XeA, mirSh, zLujZi, VwuvP, qOgm, oDwSD, HLvN, uEOY, PCaCHw, FvM, XFc, PrgV, BuK, WiPrr, bvuLbV, fGO, gXd, xTDi, qAGBJw, Ucj, cxT, Aznp, pfv, iUsjz, AVU, wmplbg, mCBD, xnR, JZg, ZsNR, gIAUAQ, WyX, OQNf, rdRzBv, TvK, jKsnl, ifTHu, CBIKx, bdBmO, duW, jHAy, GPfLnx, DYz, JdO, fRnUdi, hAGKdm, bGVap, JYT, abx, JwPVG, PgqBdO, wrr, ERZF, pGdy, XsQ, EWiU, CZV, HesYq, mcepV, SZDvaT, zACj, PdQlP, GlHnrd, mMiRz, Htbt,