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Account Manager / Client Manager Job Description, Leads, participates, and monitors work assignments and financial output to ensure timely completion and conducts thorough reviews of work papers and report drafts to ensure accuracy prior to submission to management, Responsible for ensuring compliance with the system of internal controls in accordance with all regulations, Ensures proper preparation and review of all responses to information document requests and proposed audit findings, SAFEGUARDING COMPANY ASSETS LOCATED WITHIN THE CASINO DEPARTMENT, ENSURING COMPLIANCE WITH GAMING REGULATIONS AND REGULATION 6A, APPROVING CREDIT AS PROVIDED BY THE CREDIT POLICY, RESPONDING TO CUSTOMER DISPUTES ARISING IN THE CASINO, Working knowledge of Title 31, State and Federal Gaming and employment regulations, Minimum of seven years Casino experience is preferred, Basic to Intermediate skills in typing and computer software skills (Microsoft Word, Excel, Outlook) are required, Associates degree or foreign equivalent is preferred, Develop written reports and foster an understanding of statistical data, read and understand necessary written transactions and ability to verify written signatures, Develop and implement a business plan for top accounts, Develop and maintain an updated and current account profile in the sales system, Solicit and develop new accounts to generate business opportunities to Hilton Hotels, Assist clients in need for opportunities and problem resolution, Travel to meet and develop client base, as necessary, Utilize product knowledge gained through hotel presentations and familiarization trips, to develop robust solutions to client requests, Establish and maintain strong relationships with accounts through ongoing telephone solicitation and written communication, Achieve revenue booking goals as assigned, Maintain Hilton Sales Worldwide business standards, and customer service, established for customer response and lead quality, Serve as a liaison between customers and Hotels as it relates to responding to leads, follow-up activity and finalizing event details, 3+ years of general manager experience in a full-service property of 400 rooms or greater, Experience managing revenue of $20M or greater, Participate in Hilton Hotel presentations and training programs to consistently update product knowledge and sales skills, Update and maintain sales information records, including account reports, lead and call reports, events, history reports, traces, and general account information in Delphi Global Sales (GSE), Provide stellar Red Carpet Customer Service, Create and implement casino marketing programs consistent with the goals of Argosy Casino Hotel & Spa that support the financial goals for the property, Provide the guest with a positive experience at Argosy Casino Hotel & Spa to promote return visits, Handle customer complaints, deliver comps, positively respond to all guest requests, concerns and issues either in person, or through Internet, comment card or telephone to promote a return visit, Function as a highly visible customer service representative responsible for the identification and development of new revenue sources through the acquisition of new VIP customers for the Argosy Casino Hotel & Spa maintaining and improving existing revenue sources from all current customers segments, Promote a positive environment for all guests and team members to promote the return visits of guests and achieve job satisfaction for all team members, Responsible for the implementation of the New Players Club Cards to ensure guests are receiving special benefits while building Argosys database, Monitor ingress and egress from the casino floor so that turnstiles are staffed accordingly, Assist with the development of the annual strategic logics, budgeting and marketing plan for the property, Develop department budgets and effectively manage departmental expenses, Make determinations regarding inventory including types of materials, supplies, or tools to be used, Order and stock items such as players cards and other related items as needed, Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction survey results, Understand and adhere to all bargaining unit agreements, address and manage complaints, grievances or concerns from team members, Comply with all Internal Controls, Company, Department, and safety policies, procedures and regulations, Partner with database manager to determine whether guests qualify for high tier recognition, Responsible for the financial performance of all player development parties, functions, or events, Responsible for the management and development of Hosts performance based upon established criteria to achieve their quarterly/annual revenue goals, Increase overall casino rated play in accordance with marketing divisions annual K.P.I.s, Implement and execute Salesforce.com within the host team, Hire, train, reward, develop, coach and discipline team members, Responsible for the training and developing customer service teams ability to successfully educate guests on the benefits of the Argosy Players Club Card complimentary requirements and procedures to achieve additional benefits, Complete daily and weekly schedules and manage attendance and time records of team members, Effective administration and management of rewards and recognition for team members, Meet all grooming and appearance requirements, Employees may be required to perform duties outside of their normal job description where, in the companys judgment, it is necessary in the interest of efficiency, productivity, or improved customer service, At least 5 years of casino management experience, specifically in a managerial or supervisory capacity at another major casino property or its equivalent, Ability to distinguish winning and losing combinations, and settle wagers accordingly, Ability to develop written reports, foster an understanding of statistical data, read and understand necessary written transactions and ability to verify written signatures, Working knowledge of the rules of all Casino Games, Nevada Gaming regulation, statutes, and a thorough understanding of company policies and procedures, Working knowledge and ability to deal assigned games and supervise multiple games when needed, In-depth knowledge in the management and supervision of casino games, Achieve engagement and service level targets, Ownership of a portfolio of high value VIP customers with a tailored approach, Manages relationships within Casino Marketing to understand business problems and analytical needs, Supports Director of Casino Marketing Finance in identifying and executing on analysis opportunities within Casino Marketing, Participates in planning and budgeting activities at Casino Marketing fostering strong partnership with Corporate Finance, Manages cash flow, cost identification and allocation, and risk management, Collaborates in data and analytics innovation at Casino Marketing, Partners with Enterprise Analytics to assist Casino Marketing team in action planning on insights, tracking of progress and achievement of goals, Reviews findings and make recommendations to senior team members, Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture, Ability to determine decision makers, build strong relationships with them, and navigate corporate purchasing channels, Ability to travel within local region and occasionally to headquarters in Long Beach, CA or trade shows (40% to 45% travel), Completion of an undergraduate degree or equivalent (B.A, Two (2) to three (3) years experience in a management capacity, SOLID UNDERSTANDING OF LIVE CASINO You should understand the Live suite of games, how they work, how theyre played by different customers and how bonuses are typically setup with each, EXPERIENCE MANAGING RELATIONSHIPS WITH HIGH VALUE LIVE CASINO CUSTOMERS. Please review the list of responsibilities and qualifications. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Instantly download in PDF format or share a custom link. Must be able to: Effectively solve problems, define new product requirements An information technology services company is searching for a person to fill their position for a Remote Technology Design Operations Manager. If you continue to use this site, we understand you AGREE with that. Maintain positive client and guest relations. Casino Shift Manager: $70,650: $34: 10: Human Resources Generalist: $69,959: $34: The top companies hiring now for Casino Operations Manager jobs are Marshall Retail Group/InMotion, Hudson Group, M Resort, Tao Group Hospitality, Virgin Hotels Las Vegas, Caesars Entertainment, Richtech Creative Displays, Railroad Pass Hotel & Casino Manages the compliance of Standard Operating Procedures, safety regulations and ensure the optimal level, Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees, and outside contacts while working, Direct implementation of new procedures or modifications to existing procedures to reflect changes in regulation, service provision, technical standards,, Large volume retail logo/sundries/airport store experience a plus. provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. 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Operations Manager Job Description & How to Apply Below Position: Casino Operations Assistant Shift Manager Baccarat (pending regulatory approval) Overview: Were always looking for talent that believes in having fun. Candidates will be responsible for the following: 20 Best casino operations manager jobs (Hiring Now!) Airport Transfers: Source potential providers of ground, When in the hotel or on the casino floor or some back of house areas, the noise level increases to loud. Email. List any licenses or certifications required by the position: Managing the day-to-day operations of our marketing tech stack Individual must be able to fulfill the following responsibilities: . 30d Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 3.5 Virgin Hotels Las Vegas Manager of Room Reservations, Hotel Operations Las Vegas, NV $41K - $58K (Glassdoor est.) 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Lead event planner for our An information governance provider needs applicants for an opening for a Remote Data Management Global Sales Operations Vice President. Must have the ability to interact with guests, staff, Possession of/or ability to possess valid working card as required by state/city and venue. Provides oversight for Table Games operations. include: Desired experience for Employers hiring for the casino manager job most commonly would prefer for their future employee to have a relevant degree such as . Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Leverage your professional network, and get hired. * Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. The average Casino Operations Manager salary is $63,946 as of August 29, 2022, but the salary range typically falls between $55,534 and $73,033. Filter by location to see Casino Operations Manager salaries in your area. Casino Operations Assistant Shift Manager PENN Entertainment, Inc Robinsonville, MS 2 months ago Be among the first 25 applicants Liaising with A kidney care provider needs applicants for an opening for a Remote Healthcare Operations Manager. Our company is growing rapidly and is looking for a casino manager. Developing and leading a global A healthcare provider needs applicants for an opening for a Remote People Operations Manager. If you are strong in persuasion, planning and have . . 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Desired skills for Ability to travel 50% of the time. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand, Fivers years prior experience managing front desk or guest service, Admin & Training Manager, Cage Operations, At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license., Exceptional problem-solving skills, hypothesis driven with the ability to independently evaluate opportunities, conduct analysis, and make innovative strategic, Assistant Shift Manager - Casino Operations, Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of, At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license. Core Responsibilities of this position include: - Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. Detroit, MI Company Description Light & Wonder is the global leader in cross-platform games and entertainment. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. To write an effective casino manager job description, begin by listing detailed duties, responsibilities and expectations. Manage and support the operational infrastructure, with ongoing focus on A marketing company is seeking a Remote Legal Operations Manager. Cashier 3 09/27/2022. Hollywood Casino Aurora's highest-paying job in Aurora, IL is Operations Vice President, with an average salary of $218,066. Must be at least 21 years of age. Our company is growing rapidly and is searching for experienced candidates for the position of casino manager. Desire to understand a broad range of operations within the casino and hospitality industry. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. Identify accessible data sets and models to better understand content, client interaction and operational performance A health and wellness technology provider is filling a position for a Remote Health and Wellness Technology Partner Operations Manager. Apply to Operations Manager Casino jobs now hiring on Indeed.com, the worlds largest job site. On Premise sales experience in hospitality specifically casinos. Minimum of 5 years of experience in healthcare operations. Identifying and recommending organizational and operational process improvement Candidates will be responsible for the following: Displayed here are Job Ads that match your query. City of Johannesburg, Gauteng, South Africa . Curate and deploy processes, procedures and methodology to make fraud investigations efficient SimplyHired may be compensated by these employers, helping keep SimplyHired free for jobseekers. The low-stress way to find your next casino operations manager job opportunity is on SimplyHired. Dig into data using SQL and Excel to assess the impact of various growth An online learning company is searching for a person to fill their position for a Remote Vendor Operations Project Manager. Departed with legacy of decisive leadership, trust and integrity, recognized as a Subject Matter Expert in casino. $19,500 - $35,999 13% of jobs $43,000 is the 25th percentile. Last 24 hours; Last 3 days; Last 7 days; Last 14 days; Remote. Experience in overseeing health care operations to deliver contracted outcomes. We are hiring a brilliant Casino Shift Manager to join our stellar team at Cherokee Nation Businesses, LLC in Claremore, OK. To perform this job successfully, the individual must be able to stand, move and work throughout the work area and, Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Ensures property cleanliness in the casino, hotel, and restroom areas. 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