Tap "Device" to add a device. Try opening Webex Test Meeting. On the BroadCloud or BroadWorks server, check under Group > Resources > Identity/Device Profiles > Profile > File and confirm that there is a valid config-wbx.xml config file applied to the client. Just search for the device in the app and then enter the PIN that appears on the device and youre connected. You're already registered to this device. In the chrome web store, search and install "IE tab" extension. Enterprise already provisioned from this Cluster, Failed validating email as the region of the customer org and partner org mismatch. I tried using the WebEx app on another mobile device and I'm able to make calls when using WiFi and cellular data. Download the intermediate certificate from. IPhone will not answer calls while trying to answer out of sleep mode. Here's what you need to do to fix this. The contact request popover displays the Incoming Call label, the (Incoming Call) icon, phone number of the customer, DNIS (Dialed Number Identification Service), name of the queue that routed the call to you, and a timer indicating the time elapsed since you received the call. * For voicemail integration in Webex App, we recommend that the Cisco Unity Connection version match the Unified CM version. If you have a voip provider, do they require dialing a prefix for an outside line? This is a good choice when you're in the same room as the device you want to connect to. Step 3. Can't connect to a device. Error: 1000:1001, ServiceDiscoveryAuthenticationFailure = 1002, Incorrect username or password. The resolution was to uninstall the Webex app, restart the iPhone, install the Webex app, sign in, and calls were successful. The Webex App doesn't automatically connect to the Webex room device. That downloads the 26mb package. Check your phone service preferences. Webex App | Error Messages For Calling If you use phone services in Webex App, you may see an error message in the app that lets you know if there's an issue and the steps you can take to fix it. Call in using the number provided on . Download and install the app, available for Android, iOS, PC and Mac. Check your phone service preferences. I am also running into this with Broadsoft, WebEx Calling and different WiFi connections via the mobile app on iOS, iPadOS, and Android. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The same WiFi networks allow a Windows laptop to use the client successfully with no issues, but the mobile apps cannot call or receive calls while on WiFi. Still haven't found a solution to this - what mobile device are you using? Incorrect username or password. Causes for WebEx Connection Problems One of the main causes of Cisco WebEx connection problems is actually how you connect to the Internet. Closing and reconnecting the meeting may allow the user to connect. Here, discuss your manager's thoughts on how well you've picked up your duties and where you can improve. Webex calling works well on LTE/5G. Error: 1000:608, Sign into your account to use your phone services. Can't find your server. Webex App uses the microphone for device detection only if you manually search for a device or use Wi-Fi detection. Try signing into your phone service again. Your phone service connection has been disallowed by the MRA policy. If you're connected to your desk phone but want to use Webex App instead, click and then select My Computer before dialing. Very frustrating. Tap Device available to view nearby devices and then tap Connect to connect to the device. When you join a WebEx session, everything that the presenters see and manipulate on their computers can be viewed by everyone in the session. Error: 1000:1005, ServiceDiscoveryCannotConnectToEdge = 1006, Cannot communicate with the server. Multiple phones and tablets on multiple WiFi connections. Incoming call attempts ring, but cannot answer/connect call. Solution Disable FIPS. Confirm that the correct Identity/Profile Type is applied to users under User > Call Control > Shared Call Appearance: For Desktop apps, it should be Business Communicator PC, For Mobile apps, it should be Connect Mobile. : {broadworksUUID} , ConfigSetUUID : {configSetUUID}, Failed validating email as emailId already in use in a different Org, Failed validating email as configSet is not matching with configSet in customerConfig, Failed validating email as user is already entitled for another conflicting service, conflicting entitlements, Failed validating email as email is already associated with another UserId, Failed validating email as user customer config mapping is incorrect, Failed validating email as userId is already in use on this cluster, Failed adding user through self-activation as user is already part of a different org, Failed adding user through self-activation as multiple pending users exists with same userId under same cluster, Failed adding user through self-activation as userId is already in use on this cluster, Failed adding user through self-activation as email address was already provisioned with a different userId, Failed adding user through self-activation as provisioningID doesn't match expected provisioningID of subscriber's enterprise, Failed adding user through self-activation as spEnterpriseId specified in this request conflicts with a Service Provider or 08:30 PM. Error:1000:100, Your connection to the server has been rejected due to an invalid certificate. For more information about the call intercept, see Configure Call Intercept for a User for Webex Calling in Cisco Control Hub . Incoming call attempts ring, but cannot answer/connect call. 04-05-2021 The following table displays phone services connection error codes that may display in the Webex App app. If you want you can also join by "Use Internet for audio", this would make the call over voip to CIsco (not using your own voip provider). 0 Helpful Share Reply nathanaelb Enthusiast Install the Webex app for Call Connect Call, meet and message with Webex on your smartphone or computer? Can't connect to your phone service due to a configuration error. If your device doesn't show up in the search results or you can't connect to the network to even search for the device, click Connect using 9-character code. I've been able to get the system to accept meeting requests from Teams, Webex and Zoom. Possible Cause FIPS is enabled which blocks SSL 3.0. Contact Information. Update the Drivers Laptop calling works fine on all connections, mobile app calling always fails until WiFi is disabled and using LTE. You must add a remote destination number to proceed. You can choose one of the following from . o . Check whether the issue was resolved. When connected to any Wifi network, calling fails. You can search for a device by name, and you'll also see a list of recent devices you've connected to previously. Before starting to use the Webex app, make sure you activated it on your Call Connect Portal. 04-05-2021 Click to sign into phone service in, Your desk phone service is not enabled in your environment. You're not authorized to use this device. The PIN just verifies that youre connecting to the right device because you have to be close to the device to see the PIN on the screen. On clicking the phone services banner, error code 1000:1 is displayed. When the PIN displays on the device, just enter it in the Webex App. Tap your profile picture, tap Devices, and then turn on Manual Connection Option. Error: 1000:4, Sign into your account to use your phone services. Not really Not sure what number you are dialing into for the meeting. That remote destination number is already in use. If your device doesn't show up in the search results or you can't connect to the network to even search for the device, tap Connect using 9-character code. Check your network settings. Enter the name of the device you want to use or choose a device from the list of Recent devices. Then, enter the code that's on your device and tap Next. Error: 1000:1004, Can't find your SRV record. iPads, iPhones, Android phone (Pixel4), corporate WiFi, residential WiFi, even OnStar WiFi. Invalid token. Error: 1000:1009, Your account configuration is invalid. Try using your Jabber credentials. You cannot use the Host PIN for Webex Meetings. Remove all webex software from the system and reinstall again (using an official webex tool) Used various browsers to try, even IE. When deactivating a user, Calling services are unavailable for the Webex App. Make sure that the 'Always Use the audio and video settings' option is selected. If you want you can also join by "Use Internet for audio", this would make the call over voip to CIsco (not using your own voip provider). I have same issue on Google Pixel 5. On the Webex meeting window, configure the audio and video for the meeting. When the PIN displays on the device, just enter it in the Webex App. If you are using the VPN feature in 360 iOS, try turning that off. Contact your administrator. To learn about developing with Webex Connect there is a developer sandbox available which can send messages to a single approved number via SMS, Voice and WhatsApp. When connected to any Wifi network, calling fails. Error: 1000:400, Failed to start a new SSO session. Steps to reproduce the problem are described here: Step 1. Error: 1000:611, Phone service registration failed. Cannot Start or Join Meetings or View Recordings Due to Unsupported Java Version Problem Users cannot start or join meetings or view recordings on any browser. Amazon's Alexa has a new feature: it can fly you to the moon. Step 1. As long as the phone is not in sleep mode I can place and receive calls? altogether. The same WiFi networks allow a Windows laptop to use the client successfully with no issues, but the mobile apps cannot call or receive calls while on WiFi. Switching to cell data fixes the problem on the mobile apps. To enable Calling in Webex App (Unified CM), you must use one of the supported Unified CM-based Cisco call control solutions, and ensure that you're on the minimum supported version or later. The local IP and Unified CM IP mode don't match. If your organization doesnt have any Webex devices, Webex App doesn't use the microphone for device detection. Error: 1000:603, Sign into your account to use your phone services. Error: 1000:600, Sign into your account to use your phone services. You must connect to softphone Webex calling works well on LTE/5G. Not sure what number you are dialing into for the meeting. Tried to connect using a different windows user. Same results. Once the prompt opens,at the bottom there will be "download app". Cisco MPP phones continue to support Calling until the device is removed or call intercept is enabled for that user. When you connect to a Webex Board, you can now open a space from your Webex App on the Webex Board. Webex Meetings: Some users unable to connect using 'call my computer' (VoIP) Webex engineering is investigating issues currently affecting users connecting to Webex Meetings using the computer audio feature (VoIP). Now, go to the 'Action' option on the Menu Bar on the top of the Device Manager and click on it. Many web sites block access from known VPN IP addresses. Any solution from Cisco WebEx team. Webex calling works well on LTE/5G. Can't reach your phone service. 0 Helpful Share Reply nathanaelb Enthusiast not really.. i was told to set up port fwd on my phone, Re: Webex Mobile App - Unable to connect you to your call, Customers Also Viewed These Support Documents. Error: 1000:604, Failed to start a new session. Try signing into your phone service again. Client certificate error. Then, enter the code that's on your device and click Next. - edited Error:1000:8, Sign into your account to use your phone services. A confirmation message will appear on your screen, click on 'OK'. 6. Problem You cannot connect to your WebEx site or Administration site using a browser that requires SSL 3.0. Contact your administrator. Error:1000:701, Can't find your phone service. Once you are signed into WebEx, you should see a WebEx Window: 1. Press the Test button to the right to hear a chime to make sure you have the proper speakers selected. When the meeting becomes available to join, click the Now button to launch the join screen as shown in the image: Step 3. Webex VoIP disconnects when receiving phone calls. I have the latest version of the WebEx app. Welcome to the Webex Community. Check your network connection and phone service preferences. This is an example error message: When you click the error, you'll see a more detailed message, typically including a suggested fix. The status of the incoming call is displayed as Ringing. You must enter the PIN that displays on the device. While on a conference, select the Audio menu, then select Speaker, Microphone and Camera. Open settings from your profile picture, tap Devices, and then turn on Use ultrasound and Auto connect. Tave tried using port 5060 and 5075 for SIP reg, also tried to force to TCP. Address: GlobalTel Corporate Headquarters 7999 N. Federal Highway, Suite 400 Boca Raton, FL - 33487. 25. Error: 1000:602, Cannot start a new session due to a certificate problem. The certificate trust list isn't synchronized with the TFTP server. When attempting to originate a call, calling service goes offline. In the app header, click your profile picture, choose Preferences > Devices and decide how to search for available devices. Tap More (+) at the top of the screen. Users connecting to sites hosted in the US region may not be able to join meetings using the Webex computer client for audio or video. If you try to connect after 5 minutes, you have to enter a new PIN. To fix this you will have to remove this data. Click the Install Certificate. Error: 1000:607, Your session has expired. From this point on, each time you click on the extension icon you will see a secondary bar in which you can add the webex URL by copy-pasting. Using the Webex platform for Unified Communications, NWN Carousel and Webex provided the technology to live stream the Laver Cup event and allowed international and local media the opportunity to see, hear and speak with the players, just as if they were in the same room. The resolution was to uninstall the Webex app, restart the iPhone, install the Webex app, sign in, and calls were successful. Retrieving phone service configuration file timed out. Contact your administrator. 4. Click on Yes to allow the app to make change to your machine on the User Access Control dialog when prompted. Telephony device registration in progress, Your phone service account is already in use by Jabber or another device. I have the latest version of the WebEx app. I started using the WebEx app on my Google Pixel 2 with our VOIP service provider. Error: 1000:601, Failed to start a new SSO session. 1. I am also running into this with Broadsoft, WebEx Calling and different WiFi connections via the mobile app on iOS, iPadOS, and Android. The table lists only existing error codes for which the, Small business account management (paid user), See the Health Or click the (or MORE) button under Call Using Computer. When attempting to originate a call, calling service goes offline. WebEx is free for you to use and lets you participate in NEOWTP's classes. The PIN remains valid for 5 minutes after it first displays. Try signing into your phone service again. - edited Try restarting. Contact your administrator. Error: 1000:7, Phone service registration failed. WebEx works well from both Windows and Mac systems and is also available via portable devices such as iPad and Android-based systems. Step 2: Configure UC services. Error: 1000:1008, ServiceDiscoveryPrimaryAuthChanged = 1009, Your administrator has changed your setup. Try again. We have a Logitech TAP for Teams and Rally Plus system. Error: 1000:6, Sign into your account to use your phone services. In this case, the client defaults to trying to register to the BroadCloud instead of to the BroadWorks server. For SSO environments, start a new session in the Phone Service settings. Generally indicates that the Device Configuration was downloaded successfully, but a setting may be missing or incorrect. Error: 1000:605, Your session has expired. Verify the device is selected and click Join Meeting as shown in the image: Step 4. Step 2. 3. I am also having this issue. If you're using Webex at work, report this issue to your administrator. Click Video and then choose your iPhone camera from the Camera drop-down list. Check your phone service preferences. Once you are signed into the WebEx Meeting, click Connect to Audio. If your speaker or sound device isn't listed, then make sure it is connected and on. This is your home to ask questions, share knowledge, and attend live webinars. The Android app that you can use on your mobile device allows you to join meetings while on the go. Can't connect to your phone service. As long as the phone is not in sleep mode I can place and receive calls? Open the Device Manager once again, and go to the camera device and right-click on it. Service certificate rejected. In the app header, click Connect to a Device to view a list of nearby devices and select the device you want to use from the list. I tried using the WebEx app on another mobile device and I'm able to make calls when using WiFi and cellular data. Open settings from your profile picture, tap Devices, and then turn on Use Ultrasound and Auto Connect. To access your calling settings, follow these steps: Select Call Settings in the lower left corner. Select Local Machine as the Store Location and then click Next. You can then connect to Audio in one of two ways: OPTION 1: Call in using a phone 1. Find out what calling service you have if you are not sure which option to expand. Make sure CAPS Lock is off! Try restarting, ServiceDiscoveryHomeClusterChanged = 1013, Your phone service has been disconnected because your home Unified CM cluster has changed. Welcome to the Webex Community. In the spaces list, select Connect to a Device to view a list of nearby devices and select the device you want to use from the list. Cisco Webex Meetings is a platform that allows you to host online meetings allowing you to stay connected with your team located in different geographical locations. Multiple phones and tablets on multiple WiFi connections. First time you click on the logo an executable will be installed. 2022. Phone numbers that include special characters don't launch the phone dialer Method 2: Clear the cache and data of the Webex Meet app Sometimes the problem can be caused by corrupted cached data in the app. If the Webex app works when you're connected to mobile data, then it could be that the WiFi connection is blocking Webex traffic. Note that all support for UCaaS config_wxt.xaml files is now removed. Before you get started, install the Webex app for iOS or the Webex app for Android . Incoming call attempts ring, but cannot answer/connect call. not really.. i was told to set up port fwd on my phone, Customers Also Viewed These Support Documents. I started using the WebEx app on my Google Pixel 2 with our VOIP service provider. If you don't see the device that you want in the list, select Search for a device and enter the name of the device you want to use. Usually, clicking this warning would give you a prompt to reconnect, but . Same results. Command or Action Purpose; Step 1: Configure voicemail pilot number. Small business account management (paid user), Use Wi-Fi network to discover nearby devices, Connect to the nearest device automatically, stop automatically connecting to all or a specific device, Open preferences from your profile picture. Untill then the meeting won't automatically come on the app itself. But when I try to dial out; I get the following message:Unable to connect you to your call. Change Password For more information about changing your password, contact your help desk or system administrator. In the app header, click your profile picture, choose Settings > Devices and decide how to search for available devices. Error: 1000:99, Sign into your account to use your phone services. Try again. If Webex App cant find the device, you can still connect to it by using a 9-character code and then entering the PIN. Select Open Call Preferences. These show up on the TAP as you would expect. Open the meeting invitation in your email app and click "Join." The Webex app will start automatically. Open preferences from your profile picture and click Devices > Advanced settings. Best of all, any site regardless of configuration can be managed centrally though Webex Control Hub You must enter the PIN that displays on the device, you cannot use the Host PIN for Webex Meetings. You can automatically or manually connect a device to your Webex App and even set your desk phone as a default. Error: 1000:1003, ServiceDiscoveryNoCucmConfiguration = 1004, Can't find your phone service. The most common example that has been observed is that Session Border Controller (SBC) TAGS are set incorrectly or are missing Was this article helpful? Any ideas? When you click the error, you'll see a more detailed message, typically including a suggested fix. Error: 1000:1007, ServiceDiscoveryUntrustedCertificate = 1008, No service discovered due to an untrusted certificate from server. The steps to do. Your phone service account is already in use by Jabber or another device. Contact your administrator. Select Connect to a Device and select your phone from one of the Personal Devices choices. If there is a warning icon with the message "Phone service disconnected. If you are unable to connect to Webex on an iPhone, iPad, or Android, try switching to your mobile data connection. You can still reconnect to the audio session. Depending on the person hosting, they may have a Toll number (long distance, or they may have a toll free number). When connected to any Wifi network, calling fails. Webex Mobile App - Unable to connect you to your call. Check your phone service preferences. 2. Checker in the app, Webex Calling and Calling hosted by a Service Provider Errors, Sign into your account to use your phone services. For non-SSO environments, open Phone Service settings and sign in again. Use Chrome as web browser. Make sure the proper Speaker is selected. Tap the type of device you would like to add. Tave tried using port 5060 and 5075 for SIP reg, also tried to force to TCP. The CTI UC service provides Webex App with the location of the CTI service, which retrieves a list of devices that are . To verify whether you need to reconnect, please open Webex (formerly Teams) on your computer and check at the bottom left-hand corner of the window. You can't use your phone service when it's been enabled for Hybrid Call Service. The CTI server isn't configured. This is your home to ask questions, share knowledge, and attend live webinars. Can't connect to your phone service. Contact your administrator. In the app header, click Connect to a device to automatically search for nearby devices using either ultrasound or Wi-Fi. I have same issue on Google Pixel 5. If I turn off the WiFi; I'm able to call out using my cellular data. Try calling again and if the issue persists, contact your administrator". Click I will call in 2. Workaround: Install the latest drivers or follow the instructions in Webex for Windows is not Pairing with Cisco Webex Board to avoid these connection issues. Try signing into your phone service again. Users may also connect using call-in or call-back using . Any ideas? However, you might want to turn off Auto Connect if you're in an office with a lot of available devices. iPads, iPhones, Android phone (Pixel4), corporate WiFi, residential WiFi, even OnStar WiFi. Tave tried using port 5060 and 5075 for SIP reg, also tried to force to TCP. Failed validating credentials as user unauthorized, Failed validating credentials as session not found, Failed validating credentials as user is locked out, Failed validating credentials as add user failed for self-activation, Failed to send email as user in unauthenticated, Failed validating email due to pre-check failure or pending user incorrect state for PartnerOrgUUID : {partnerOrgUUID} , BroadoworksUUID Click for details," then you need to reconnect. If I turn off the WiFi; I'm able to call out using my cellular data. Click to sign into phone service in Webex Teams. Check your phone service preferences. Click on Open button. 04-05-2021 Try again later. Then, select 'Uninstall Device' from the menu. If you're configuring voicemail access for Webex App users, ensure that you identify a directory number in your Unified CM deployment to use for voicemail system access.. Phone: (561)-220-2383 Try signing into your phone service again. I'm having a similar issue with a client for Google Pixel 3a XL phone. Please note: If you have registered a Bluetooth device but cannot see it, please check the path below: SmartThings > Devices . I had a client experiencing the same issue when placing outbound calls from the Webex app and encountering the below error. This usually indicates that there is a problem downloading a Device Config for the user. Product: Webex Board Series, Webex for Government, Webex for Service Providers, Webex Desk Series, Webex Room Series, Webex App Operating System: Android, iOS, Windows Desktop, Mac For: User November 30, 2022 | 217 view (s) | 1 people thought this was helpful Webex | Connect to a Webex App device Yes, thank you! 04-05-2021 Same results. Webex Connect is an enterprise-grade cloud communications platform which provides an easy-to-use visual flow builder tool that enables you to create two-way communication channels. mode in. When you have a slow, or unreliable connection, WebEx may not be able to work properly. What iOS version is on your iPad? Error: 1000:500, Can't load SSO browser page. Open settings from your profile picture and click Devices > Advanced settings. 08:28 PM When connected to any Wifi network, calling fails. Very frustrating. The program emulates internet explorer . If you lose your connection, you may need to sign into your phone services again. But when I try to dial out; I get the following message:Unable to connect you to your call. Webex enables inclusivity and stronger collaboration for hybrid events If you use phone services in Webex App, you may see an error message in the app that lets you know if there's an issue and the steps you can take to fix it. I'm having a similar issue with a client for Google Pixel 3a XL phone. Permalink. No TFTP server configured. The following table displays sign-in error codes that may display in the Webex App app. Laptop calling works fine on all connections, mobile app calling always fails until WiFi is disabled and using LTE. For more information, see Webex App | Share content wirelessly to Webex devices . Sometimes, you may not even realize that you have a problem until you try and use WebEx. Incoming call attempts ring, but cannot answer/connect call. When attempting to originate a call, calling service goes offline. Cause:The customer environment that does not allow them to download CRL (Certificate) files from the Digital company sites, will experience the joining page loading and does not connect to the meeting on Webex Business Suite (WBS) 40.2.18.Solution:Install the certificate manually to resolve this issue: Unable to Join Webex Meetings the Page Keeps Loading and Does Not Connect, Small business account management (paid user), http://cacerts.digicert.com/DigiCertSHA2AssuredIDCodeSigningCA.crt, http://cacerts.digicert.com/DigiCertAssuredIDRootCA.crt. Check Use Wi-Fi network to discover nearby devices to use information about Wi-Fi networks in your vicinity to discover nearby Webex devices. Double click on the certificate file. Tap your profile picture, choose Devices, and then turn on Use Ultrasound. When you connect to a device, you can use it in the following ways: Share your screen locally, you can only share audio and optimize video when you use a cloud device. Re-register the device following the initial device registration procedure. Under Incoming Calls, check the box next to Answer calls with my video on to enable or disable this setting. Tave tried using port 5060 and 5075 for SIP reg, also tried to force to TCP. When you're in a call or meeting, click Video options and then choose your iPhone camera from the list. You'll still be able to manually connect to the device. In the app header, click Connect to a device to automatically search for nearby devices. Error: 1000:606, Sign into your account to use your phone services. Error: 1000:101, Can't load SSO browser page. If you select Search for a device, you can search for a device by name, and you'll also see a list of recent devices you've connected to previously. Any solution from Cisco WebEx team. Under Call Forward, you can quickly set up your call forwarding. If you have a voip provider, do they require dialing a prefix for an outside line? Contact your administrator. "Call Failure" - "Unable to connect you to your call. For a general connection issue, will check network status to provide action as either Reconnect or, This is not an exhaustive list of error codes. Call somebody using the device and you can use Webex App to control the device. Clean cache, cookies, etc. The virtual assistant is set to launch on NASA's Artemis 1 with . If that does not help, try turning off the Web Protection feature and test. Can't connect to the Computer Telephony Integration server. Reinstalled manually all certificates needed by Webex. Error: 1000:1002, ServiceDiscoveryCannotConnectToCucmServer = 1003, Can't communicate with Unified CM server. Add a different number. Once you have connected to a device, the app stays connected to the device while that browser remains open. I am also having this issue. Incorrect username or password. 2 . Try calling again and if the issue persists, contact your administrator". Webex Mobile App - Unable to connect you to your call. The Webex app successfully pairs to the device as shown in the image: Step 2. Still haven't found a solution to this - what mobile device are you using? Also, ask your manager to evaluate the speed at which you're taking to the job. IPhone will not answer calls while trying to answer out of sleep mode. If you're using an iPhone while on a Wi-Fi or mobile data connection, or using Connect Using Internet, your VoIP audio session is disconnected if you receive a phone call. If you prefer, set Webex App to automatically switch to a new . Error: 1000:1100, ServiceDiscoveryAuthorizationModeChanged = 1012, Your phone service has been disconnected due to a change in the authorization mode. DrXevven 1 yr. ago You're right :-) At the bottom the download link results in a Webex.pkg (8,8Mb), installed 26mb. If you're in a meeting room with several people, you all use the same PIN to connect your app to the device. Depending on the person hosting, they may have a Toll number (long distance, or they may have a toll free number). Error: 1000:1006, ServiceDiscoveryNoNetworkConnectivity = 1007, You're not connected to the internet. Error: 1000:2, Sign into your account to use your phone services. Your administrator hasn't set up your phone service yet. Check your phone service preferences. So, if you make a successful connection, you won't be asked for the PIN in any additional attempts within that 5 minute period. You can choose whether to use your computer's audio, dial in with your phone, or even enter your phone number and . Same results. Go to 'Meeting Join Options' from the Webex settings. Users can connect using telephony call-in or call-back, Webex Teams, or video endpoints (SIP connections) as an alternative. Error: 1000:3, Sign into your account to use your phone services. When attempting to originate a call, calling service goes offline. Then, go to 'Microphone' and under the microphone settings, select the checkbox for 'Automatically Adjust Volume' and click on the 'Apply' button. 08:28 PM button to open the Certificate Import Wizard window. When you're not in a call or meeting, go to your profile picture and then choose Preferences. I had a client experiencing the same issue when placing outbound calls from the Webex app and encountering the below error. If you're in a meeting room with several people, you'll all use the same PIN to connect your app to the device. Contact your administrator. Can't reach your phone service. Under Connection settings, check Use microphone for device detection. Activate you Webex Licence on the Portal With Webex Calling you're free to enter into a different PSTN agreement for that branch office location and connect your PSTN services with a local gateway option or CCP partner that operates in that country. Select another device to make calls. Can you join a Zoom or Webex Meeting from MTR using a zoom meeting ID or Webex meeting number? Switching to cell data fixes the problem on the mobile apps. 'Alexa, take me to the moon': Amazon, Cisco Webex to fly on Artemis 1. When the PIN displays on the device, just enter it in Webex App. "Call Failure" - "Unable to connect you to your call. Try again. 08:30 PM. If Webex App doesnt connect to a device automatically, you can manually connect to the device. Check Automatically connect to devices to automatically connect to the nearest Webex device in a room. 1000:1010, Phone service failed due to MRA policy setting. You automatically connect to the nearest device in the room. Webex calling works well on LTE/5G. 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