Cisco WebEx Productivity Tools let you start, schedule, or join a video conference from your Microsoft Outlook calendar or an instant messenger client. If you have selected Disabled Items from the Manage drop-down, highlight the Webex Integration entry on the Disabled Items window and click Enable. In WBS 33.2 and later, Productivity Tools is integrated in to the Cisco Webex Meetings Desktop App. Below is a screen shot and when I move the cursor to the far right the scroll bar doesn't appear. Symptom: Webex Control bar with open Invite panel is splitting in two parts between screens, displaced or missing a part in Webex Support.Conditions: When you start a a web ex support session om device with external monitor and request desktop view from participant. Hover your mouse over the bottom of the Meetings app window and click Show control bar to show the meeting controls. WBX162 - How Do I Contact Webex Customer Services or Technical Support? 10:42 AM This maximizes the view for video and shared content so you can see it more clearly. 2. To enable or activate the Webex Integration Add-in: Open Microsoft Outlook, click the File tab, then choose Options. Ensure youhave installed Productivity Tools on your computer. Outlook Toolbar is Missing and does not Appear in Disabled Items . Step 2: Check if the WebEx Add-in is activated. You can always show the menu bar and meeting controls whenever you want to use them. Outlook integration is not visible after launching Outlook and is not present in disabled items. You can make the Webex ribbon appear in your outlook toolbar in 7 simple steps: Click the "File" tab in Outlook and open "Options" Click on "Add-Ins" Access "Disabled Items" by selecting it from the Manage drop-down and hitting "Go" Highlight "Cisco Webex Meetings" in the "Disabled Items" window and then click "Enable" With newer versions of webexapp.msi, the Integrations section is missing and the Calendar section looks like this: At one point I tried copying in the Outlook Add-In DLLs I saved from a 39.9.2.116 version into the appropriate Webex installation folder which may be why I captured two different views for Preferences > Calendar. Troubleshooting help for the Cisco Webex toolbar from Webex Desktop App not appearing in Microsoft Outlook 2010. The installer from the download section of your Webex portal still appears to include the integration options. I have tried webexapp.msi versions40.8.2.17,39.11.2.4 among others which I have confirmed do not include the Outlook integration DLLs mentioned above. For info, see: https://collaborationhelp.cisco.com/article/ojsyryNote: Depending on what version of Webex you are viewing, some of the terms in this article may be replaced by "Cisco Webex Desktop App" or "Webex Integration." In a meeting, webinar or event, you can increase the amount of available space in the Webex Meetings desktop app window by hiding the menu bar and meeting controls. WBX162 - How Do I Contact Webex Customer Services or Technical Support? Highlight the entry for Productivity Tools and click the. Solution: When opening an existing Webex Outlook appointment, you will be prompted to select whether to Just this one or The entire series. Following are the steps to perform this task: Click on the . In WBS 33.2 and later, Productivity Tools is integrated in to the Cisco Webex Meetings Desktop App. 07-24-2020 Click After doing that, you can enable this add-in by following the steps below: File-> section Options -> section Add - Ins At the " Manage " dropdown list at the bottom select which type of add-ins you would like to enable/disable Press " Go " and make the changes For some add-ins you'll need to restart Outlook for changes to take effect. Uninstall the Productivity Tools 2. I THINK the installer athttps://www.webex.com/downloads.htmlused to include the office integrations. Using the online calendar scheduling works fine but is a PITA compared to using the Outlook Add-In. Outlook toolbar is missing and does not appear in disabled items. How to add Webex to Outlook 1. menu item, then . When we use the Edge browser the floating menu that lets you change the participant view does not appear. Open Webex in a web browser and sign in if you're not already.. The Webex toolbar is not appearing in Microsoft Outlook 2010. You must choose The entire series to Add a Webex meeting to a single occurrence of a series. In a meeting, webinar or event, you can increase the amount of available space in the Webex Meetings desktop app window by hiding the menu bar and meeting controls. Once I did that I lost my outlook add-in and the integrations tab. By using Cisco Webex Services you accept the Terms of Service and Privacy Statement. Exit and restart Outlook. Primary Taskbar not visible while Cisco Webex Meeting (Screen Share) Im not able to see my Primary (Laptop) Taskbar while Cisco Webex Meeting (Screen Share) Could see only Webex meeting taskbar (Screen Share) Initially was able to see both in full screen mode, but since few days can't I want to display both my Laptop and Webex Shared Screen Make sure all the info is filled in. - edited I want to. If Productivity Tools does not appear under Disabled Items: Check Webex Settings: Go to Start> All Programs> Webex> Productivity Tools> Preferences. Download Productivity Tools MSI file (ptools.msi) and save it to your desktop 4. I am unclear if this was a deliberate change or if someone screwed up. The Webex Toolbar is Not Appearing in Microsoft Outlook 2016, Small business account management (paid user), Install and Set Up Webex Productivity Tools for Windows. If the Webex toolbar still does not appear, try the following steps. I tried following Cisco's suggestions that they posted to you, but they didn't work anyway. 11-19-2020 07:49 AM Scroll bar missing when previewing Webex Recording in browser I need to trim a Webex recording using the tools when viewing it in a browser window but I'm unable to scroll down to see the bottom of the video. You can always show the menu bar and meeting controls whenever you want to use them. The old Add-In functionality obviously works with current Office 365 functionality which makes me wonder why it was removed. Solution: Operating System: Microsoft Windows Close Microsoft Office prior to performing the steps in this article. Sharing some additional information. Quick rundown, I'm local IT for my company. to display the top menu. To regain the toolbar, right-click any Microsoft Outlook toolbar, and then choose WebEx Productivity Tools. Outlook Toolbar is Missing and does not Appear in Disabled Items. Highlight the entry for Productivity Tools and click the. I'm going to try to do some reinstalling later this week to see if this issue has been patched yet. Check if the Webex Integration Add-in appears under Inactive Application Add-ins or Disabled Application Add-ins in the Add-ins box, then do one of the following: If it appears under Inactive Application . 02:16 PM It did not result in Outlook integration working. Webex Messaging Missing Options 542 Views 0 Helpful 1 Replies Webex Messaging Missing kd123r Beginner Options 07-19-2021 07:02 AM I was wondering if anyone has ever encountered this issue where the chat icon in their Webex is literally missing? If Outlook is running, close the program - it needs to be closed to install the Webex plug-in. I have a User who is attempting to use Webex Meetings integrated into the Office 365 version of Outlook. What To Do If The WebEx Toolbar Fails To Appear In Outlook 365? Click on the 'Meet Now' Settingstab. I have tried installs using both the portal for my company, as well as the one athttps://www.webex.com/downloads.html. I verified this by uninstalling and reinstalling on another computer which previously had the integrations tab and add-in within Outlook. All rights . For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?Note:You must enter your Webex account credentials in Productivity Tools for the toolbar to display in Outlook. With newer versions of webexapp.msi, the Integrations section is missing and the Calendar section looks like this: Or this: At one point I tried copying in the Outlook Add-In DLLs I saved from a 39.9.2.116 version into the appropriate Webex installation folder which may be why I captured two different views for Preferences > Calendar. The following describes the WebEx Integration to Outlook toolbar commands. Once Outlook has restarted, the Webex toolbar should be visible. Welcome to the Webex Community. Can you try the following: 1. Click the Add-ins button. You have to start the "Webex Settings" program, found in the start menu by searching for it: Once the settings program is up, go to the "Tools" tab (where it will for some unknown reason communicate with the server), and unselect the checkbox for integration with instant messaging programs. Make sure all the info is filled in. - edited 11-19-2019 I have this problem too Labels: Messaging notifications The Webex Toolbar is not Appearing in Microsoft Outlook 2010, Small business account management (paid user). Make sure all the info is filled in. Get started. Skip to content Download For Outlook 2016 users, please see the following article: The Webex Toolbar is Not Appearing in Microsoft Outlook 2016Solution: If Productivity Tools does not appear under Disabled Items: If the issue persists, contact technical support. We have tried trouble shooting in a few ways. Please try to manually restart the app by right-clicking the icon in your taskbar (Windows) and selecting Quit. Webex Desktop App is not displayed in add-ins or disabled items. lines to "float out" the WebEx toolbar, as you can with the Microsoft Outlook toolbars. The installer is slightly larger, a number of the installed files in the Webex folder are different, and the Outlook plugin is present in theWebex\Applications folder. Getting started See All Pollbot Productivity, Social Rememory Productivity, Social BirthdayBot Social, Other Watercooler Social, Strategy & Team Planning Most popular See All Pollbot Productivity, Social MURAL Collaboration Management, Productivity Watercooler Social, Strategy & Team Planning BirthdayBot Click on the 'Meet Now' Settings tab. This maximizes the view for video and shared content so you can see it more clearly. If Productivity Tools does not appear under Disabled Items: Check Webex Settings: Go to Start > All Programs > Webex > Productivity Tools > Preferences. Newer versions of the webex app.msi do not include these Outlook Add-In DLLs and Webex Outlook integration does not work for me. 11-12-2019 Webex App Hub Apps that amplify your work. To enable or activate the Webex Integration Add-in: Check if the Webex Integration Add-in appears under. Install and set up Webex Productivity Tools for Windows. The Webex Toolbar is not Appearing in Microsoft Outlook 2010, Small business account management (paid user). We've tried reinstalling both Webex and Office, to no avail. Close Outlook 3. Our users join WebEx meetings using the Microsoft Edge browser. Show menu bar Selecting the X button closes the floating toolbar. With webex app.msi version39.9.2.116you do see the Add-In DLL present in Outlook > Options > COM Add-Ins. Once Outlook has restarted, the Webex toolbar should be visible. Click We want to let our users switch to grid view so they see all of the participants at once but without . https://collaborationhelp.cisco.com/article/ojsyry, The Webex Toolbar is Not Appearing in Microsoft Outlook 2016. The big problem with this is User Settings . Troubleshooting help for the Cisco Webex toolbar from Webex Desktop App not appearing in Microsoft Outlook 2010. Click on the 'Meet Now' Settings tab. Download Webex; Schedule from Microsoft Outlook; See people's availability; Install your Room or Desk device; Get started with Webex App; Record a meeting; Share files with others; Get . - edited I was lucky enough to find another computer with an older version of the webex desktop app, about 5 months older. For help with downloading and installing Productivity Tools, see: Enable or activate the Webex Integration Add-in if it is disabled or inactive. to hide the top menu. When viewing the add-in's on Outlook, Webex is not listed. 07-24-2020 I am able to download either version onto other PC's and still maintain the integrations tab. If you previously installed this version, then upgraded it the Office integration options are present. Hide menu bar This article applies to Cisco Webex Productivity Tools in Webex Business Suite (WBS) 33.1 and earlier. I can't view or reply back to any messages. In case you observed that the WebEx tool is not appearing in Microsoft Outlook, here are steps to apply to resolve the issue; Step 1: Confirm that you have the productivity tool installed on your computer. Must be a bug in their most recent version. Do one of the following: If you have selected COM Add-ins from the Manage drop-down, check the Webex Integration box on the COM Add-ins window and select OK. For Outlook 2016 users, please see the following article: The Webex Toolbar is Not Appearing in Microsoft Outlook 2016Solution: If Productivity Tools does not appear under Disabled Items: If the issue persists, contact technical support. Terms of Service | Privacy Statement 2022 Cisco and/or affiliates. In order to use annotations in the WebXtender client, the Interactive Viewer must be activated. I uninstalled the new one, then reinstalled the old one, signed in, verified the integrations tab was there, then updated it through the app and the integrations tab stayed. Hope that helps you out. Thanks for the breadcrumbs, we were experiencing this same issue. I will try and find out if our corporate architecture has run into this yet but I suspect the usual large enterprise change inertia is just using an older client that still "works" without dealing with the need to upgrade to resolve security vulnerabilities. Once Outlook has restarted, the Webex toolbar should be visible. User Settings. How are you installing the Productivity Tools? Web conferencing, cloud calling, and equipment. Our Webex portal is something likehttps://test.webex.com/webappng/sites/test/dashboard/download - replacing test with your instance name. 01:08 AM Webex Preferences Integration Tab Missing, Customers Also Viewed These Support Documents, https://test.webex.com/webappng/sites/test/dashboard/download, https://help.webex.com/en-us/5q299t/Deploy-and-Configure-the-Cisco-Webex-Meetings-Scheduler-for-Microsoft-Office-365. Appreciate the reply, 11-12-2019 A Webex meeting can not be added to a single occurrence of a series. After that you are starting to move a control bar between share application desktop and you desktop screen then the issue is occur. 01:10 AM, Please follow the steps outlined in the articles below to enable Webex plug in for 365https://help.webex.com/en-us/5q299t/Deploy-and-Configure-the-Cisco-Webex-Meetings-Scheduler-for-Microsoft-Office-365, And then the following would take place for your users, https://help.webex.com/en-us/nttajz6/Schedule-and-Join-Meetings-with-Cisco-Webex-Meetings-Scheduler-for-Microsoft-Office-365. 11-19-2019 This would appear to me to be some kind of conflicting issue with the user's machine & Webex, although at this point I cannot be sure. With this version of webex app.msi, the Preferences UI includes an additional section called Integrations that looks like this: And the Calendar section looks like this: This 39.9.2.116 version with this Outlook Add-In works fine for my corporate Office 365 Enterprise Outlook. Using Outlook to manually select the appropriate DLL for the Outlook Add-In also failed - no error message, no integration added, the Add-In window just fails to show the webex Outlook Add-in. If you have more than one screen, you can actually drag the bar to another screen (Windows, macOS - not sure about Chrome or web-browser versions) You can press <Command+Option+Shift+H> (macOS) or <Ctrl+Alt+Shift+H> (Windows) to hide ALL the panels, including the annoying panel in question. Ran Command Prompt as Administrator (right click Command Prompt in Start > Programs section, and select Run as Administrator) 5. We just started using WebEx on some new Microsoft Surface Pro 7 tablets. Found that it's a bug in their new desktop app which doesn't put in the integrations tab. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?Note:You must enter your Webex account credentials in Productivity Tools for the toolbar to display in Outlook. If the Webex toolbar still does not appear, try the following steps. Hi EB_914, I'm Nik, an independent advisor here to assist you with this issue. This is your home to ask questions, share knowledge, and attend live webinars. If you do a fresh install from the new version the Office integration option is missing. Show or hide the menu bar and meeting controls in meetings, webinars and events, Small business account management (paid user). The Webex toolbar is not appearing in Microsoft Outlook 2010. WBX162 - How Do I Contact Webex Customer Services or Technical Support? Edit . WebXtender - Annotation Toolbar is Missing. For info, see: https://collaborationhelp.cisco.com/article/ojsyryNote: Depending on what version of Webex you are viewing, some of the terms in this article may be replaced by "Cisco Webex Desktop App" or "Webex Integration." Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. 02:18 PM. This article applies to Cisco Webex Productivity Tools in Webex Business Suite (WBS) 33.1 and earlier. Wasted an hour and a half of my time today trying to figure this out. If Productivity Tools does not appear under Disabled Items: Check Webex Settings: Go to Start > All Programs > Webex > Productivity Tools > Preferences. Running newer version 40.8.2.17webexapp.msi with webex app.msi version39.9.2.116 already installed removes the Outlook Add-In DLLs which removes Outlook Webex integration. I'm unable to find anything about this online, perhaps I may be looking in the wrong direction, but any help is appreciated. icon on the toolbar in WebXtender (shown below) or click on the . 10:58 AM, FWIW, webex app.msi version39.9.2.116 includes two DLLs:ptolkadd.dll andptolkadd64.dll which both show as version3905.0.1905.800. https://collaborationhelp.cisco.com/article/ojsyry, The Webex Toolbar is Not Appearing in Microsoft Outlook 2016. Try uninstalling and re-installing the Cisco Webex Productivity Tools App, then restart Outlook. Hover your mouse over the top of the meeting controls, and click Hide control bar to hide them. 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